1. What we sell
Thervu sells subscriptions to an online service: mock tests, question practice, results analysis and related features for Indian competitive exams. The plans and their prices are on the pricing page. We do not sell or ship any physical goods, printed material or devices.
2. How a plan is delivered
When your payment succeeds, the plan you bought is switched on for the Thervu account you were signed in to, which is identified by your phone number. You can then use it on the web at app.thervu.in and in the Thervu Android app, on as many devices as your plan allows.
We confirm the activation on the payment screen. PhonePe or Razorpay also sends you a payment receipt.
3. Delivery time
Plans are usually active within a few minutes of a successful payment. Occasionally the payment gateway takes longer to confirm a payment; we check pending payments regularly and activate the plan as soon as the payment is confirmed.
Autopay renewals extend your plan automatically when the renewal payment succeeds. You do not need to do anything.
4. If your plan is not active
If money has left your account but your plan is not active 24 hours later, email support@thervu.in with your registered phone number and the payment reference (the PhonePe transaction ID, or the Razorpay payment ID starting with “pay_”). We will activate the plan or refund the payment in full, as described in our refund and cancellation policy.
5. Contact
Questions about this policy: support@thervu.in. More ways to reach us are on the contact page.