Email support
Replies within 2 working days.
Write from any email address, and include the phone number registered with your Thervu account. Your phone number is your account, so without it we can’t find you. You can write in Tamil or English.
Payment, refund or subscription problems
To sort out a payment quickly, include:
- Your registered phone number, the one you sign in with.
- The payment reference: the PhonePe transaction ID for website payments, or the Razorpay payment ID (it starts with “pay_”) for payments in the Android app.
- The plan (Pro or Premium, monthly or yearly), and the date and amount of the payment.
- For a refund, the words “Refund request” in the subject line.
The refund and cancellation policy explains when refunds apply and how to stop autopay.
A wrong answer or a translation error
The quickest way is the report button on the question itself, inside the test or on your results. It sends the question straight to our review queue. If you would rather email, include the exam name and a screenshot of the question.
Account and data requests
To get a copy of your data, correct it, or delete your account, email us with your registered phone number. We may send an OTP to that number to confirm the request is yours. The privacy policy has the details.
We will never ask for your OTP, card number or UPI PIN. Don’t share them with anyone who says they are from Thervu.
Grievance Officer
Complaints about how we handle your data, or about content on Thervu, can go to our Grievance Officer, Babu P. Contact details and response times are in the privacy policy.
Business details
3/160, South Street, Ammapatti
Rookkuminji, Virudhunagar District
Tamil Nadu 626203
Email: info@blubabmediagroup.com
Phone: +91 96004 01342
We don’t take support requests by post or in person. Please email support@thervu.in so we can check your account and reply on record.